Contact + FAQ

Payment Policy: 

• Credit card to reserve reservation.
• Credit Card will be authroized on morning of arrival for Room, Tax and Resort Fee. 

Cancellation:

• For any reservation cancellation (excluding any bookings made on a non-refundable rate), we must receive 5 days’ notice prior to your confirmed arrival in order to receive your deposit back less a $30 cancellation fee. If any cancellation is made within 5 days of your stay, regardless of the reason, your deposit will be non-refundable. Promotional Offerings may have different policies that supersede this one.

No Show Policy:

• Charged 1 night room, tax and resort fee.

Airport

• Portland International Airport - 124 miles
• Albany International Airport - 130 miles
• Boston Logan Airport - 162 miles

Location

• 91 Ballardvale Dr, White River Junction, VT 05001

White River Inn (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to all of our guests, including individuals with disabilities. With respect to the Hotel’s websites, we strive to provide digital content that is accessible to all users.

We base our website accessibility standards on the Web Content Accessibility Guidelines within their AA-Level statutes. As this policy does evolve, we do our best to stay up-to-date with the current version at all times. In addition, we actively work to maintain, assess and improve the usability and accessibility of our websites, including through training of our personnel, providing accurate information related to accessible room types and property-level accessibility features, engagement of experts, and regular testing of our digital accessibility.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, please contact us at ecommerce@girihotels.com. To enable us to assist you, please make sure to provide us with your contact information and a brief description of the problem you encountered. 

Please note that some pages on the website contain links to third party sites, which are not within our control and may not comply with accessibility standards. The company is not responsible for the content or accessibility of third-party sites. You will receive a notification on our website when you are being redirected to a third-party site.

On Property Publicly Accessible Spaces:

• Accessible public entrance 
• Accessible route from the hotel’s accessible public entrance to the registration area 
• Accessible route from the accessible public entrance to the accessible guestrooms 
• Accessible route from the hotel’s accessible public entrance to exercise facilities 
• Accessible public restrooms 
• The hotel’s parking is self-park only 
• Accessible exercise facility 
• Accessible route from the hotel’s accessible public entrance to the whirlpool 

We are a Pet-Friendly hotel; we allow one dog up to 50 pounds, and there is a pet fee of $25 per night, up to a $100 cap. We do not allow cats.

By confirming a reservation with the White River Inn & Suites, you, the guest, agree to the terms of our cancellation policy which is as follows. We require at least 24 hours of notice before 3pm on the reserved check-in date to cancel a reservation without penalty. This means if your reservation is due to check-in on the 23rd, you must cancel by 3pm on the 22nd for you to avoid our cancellation fee. Should you cancel within 24 hours of 3pm on the specified check-in date, you agree to pay our cancellation fee of the first night's stay, in which case we will automatically charge the card on file in our system.

By confirming a reservation with us, the White River Inn & Suites, you also agree to waive your right to settle any disputes through trial by judge or jury, and instead agree to settle only through binding arbitration.

White River Inn will not collect, use, or disclose a guest’s personal information for any other purpose than those identified in the following paragraphs, except with the guest’s consent, and will protect the guest’s personal information with appropriate security safeguards, and will take appropriate steps to protect the confidentiality of the guest’s personal information when dealing with third parties, and will strive to keep the guest’s personal information as accurate and up-to-date as is necessary for the purposes identified below.

White River Inn collects personally identifiable information such as a guest’s name, postal address, e-mail address, and telephone number, gender, age, number of children, and personal interests, IP addresses, credit card information, the type of services or products ordered or purchased, and the date of the order or purchase. White River Inn collects this personal information when a guest registers on, logs on, or visits our website.

White River Inn may use a guest’s personal information to send the guest promotional materials about goods and services (including special offers and promotions) offered by White River Inn. (White River Inn will not share your e-mail address with third parties for promotional purposes, except by permission.)

White River Inn promotional materials may accompany delivery of products or services specifically ordered by the guest. Promotional materials may be sent to a guest by postal mail, e-mail or other means. A guest may opt in or out of receiving these communications.

White River Inn may also use a guest’s personal information for “Operational Uses” such as to complete transactions requested by a guest or to send administrative communications about a guest’s account.

WhiteRiver Inn will disclose personal information when it believes in good faith that such disclosures (a) are required by law, including to comply with a court order or subpoena, or (b) will help to enforce its Terms of Use, enforce promotions, protect a guest’s safety or security, and/or protect the safety and security of its website, White River Inn, and/or third parties.

Personal information will be shared with a third party involved in supplying a guest with the services that have been purchased, only to the extent necessary to effect the supply and the processing of the transaction.

Personal information may be shared with a third party retained by White River Inn to perform functions on its behalf such as reservations handling, activity bookings, data processing or storage, guest surveys or research, to evaluate a customer’s credit worthiness, or in order to collect a customer’s account. Of note, Amadeus is a data processor responsible for managing marketing and transactional emails.

By providing your phone number, you agree to receive text messages from our company. Message and data rates may apply. Message frequency varies.

 If you have any questions regarding these policies, please contact us by phone at 802-295-3015or via email at WRWRVT@girihotels.com.